How we handle your information.

Overview

This Privacy Policy explains how Claro ("Claro," "we," "us") collects, uses, discloses and protects personal information when you visit this website or submit information through it.

Information we collect

We collect information in the following ways:

• Information you provide. When you use our contact form, we may collect your name, business name, email address, phone number, the topic you select and the message you send.
• Automatically collected information. Like most websites, we may use analytics and similar tools to understand how visitors use this site. This may include information such as pages viewed, approximate location, device and browser type, IP address and how you arrived at the site. We use this information to understand website usage, maintain security and improve the site.
• Cookies. We may use cookies and similar technologies for basic site functionality and analytics. You can control or disable cookies through your browser settings, although doing so may affect how parts of the site function.

How we use your information

We use the personal information we collect to:

• Respond to inquiries submitted through the website
• Provide information, quotes or support related to products and services
• Understand and improve how this website is used
• Maintain the security and functionality of the website
• Meet legal, regulatory or security obligations

We do not sell your personal information, and we do not use information submitted through our contact forms for unrelated marketing without your consent.

How we share information

We do not share your personal information with third parties except:

• With service providers who help us operate this website or provide related business services, such as website hosting, analytics or communications providers, subject to appropriate obligations to protect your information
• With a specific manufacturer, brand or product partner where your inquiry relates directly to that product and sharing the information is reasonably necessary to respond to your inquiry
• Where required or permitted by law, legal process or to protect Claro's legal rights

Some service providers may process or store information outside Canada. When personal information is processed in another country, it may be subject to the laws of that jurisdiction.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, providing products or services, maintaining appropriate business records and meeting legal or regulatory requirements. Information that is no longer required may be deleted or anonymized.

Your privacy rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws, you may have the right to access personal information we hold about you, request corrections and withdraw consent to certain uses of your information, subject to applicable legal or contractual restrictions.

To make a privacy-related request, contact us using the information below.

Security

We take reasonable technical and organizational measures to protect the personal information in our custody or control against unauthorized access, use, disclosure, loss or modification.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

This website is intended primarily for business use by adults and is not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal requirements. Changes will be posted on this page with an updated "Last updated" date.

Contact us

Questions, concerns or requests regarding this Privacy Policy or personal information held by Claro can be directed to:

Privacy Contact
Claro – Modern Laundry Solutions
Email: hello@claroadvantage.ca
Phone: (647) 931-6020

You may also contact us through the contact page on this website.